Once an order has been submitted, please allow up to 24 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Caseier Distribution Center in China. We provide world-wide shipping - what shipping method depends on where the destination country is. No orders are processed or shipped on Sundays.
You can cancel your order by contacting us within 3 days since your order confirmation. Order can not be cancelled after we ship it.
We provide world-wide free shipping. For United States, we ship with EMS, usually taking 8 - 10 days to arrive! For the rest countries of the world, we would like to choose the best logistics for you, it usually takes 12-25 days to arrive!
Every product from us are well packed to make sure you get an intact one. Once you get your package, please check if there is damage on the product instantly. If yes, please email us firstname.lastname@example.org for an exchange!