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Return Policy

15 Days Money Back Guarantee

  • If you are not completely satisfied with your purchase for any reason, we will gladly accept returns of packages within 15 days once you receive your order and issue a refund minus shipping fee within resalable condition.
  • If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.
  • Please notify and return package within 15 days from receiving your order (according to the delivery date on the tracking record, if applicable).
  • All returned products must be in original packaging.
  • A refund will be issued according to payment method used during time of purchase.
  • Return process may take up to 1-2 weeks after it has been received.
  • To request further instructions on how to return your order, please email us at hello@caseier.com. Returns without prior communication with us will not be accepted.


ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties "

 

Shipping Fee

The original shipping fee is not refundable. Upon receiving returned package, we will issue a refund for the product to payment method used during time of purchase and send a confirmation email.

Customers are responsible for all return shipping costs, excluding cases regarding distributor mistakes or defective items, which will be determined and resolved at the company’s discretion.

Only items purchased directly from Caseier.com will be eligible for a return request.

 

RMA Process

  • Request an RMA by contacting our customer service.
  • In 24-48 hours, you will receive an email with important instructions. Please, do not ship the item(s) until you receive an email from us.
  • Consider insuring your package (tracking number) in case it is lost or damaged in transit. Caseier cannot be responsible for items that are damaged and do not arrive at our warehouse.
  • Mail your return with the appropriate postage, invoice/order number, and mail the item to the address below: 


Caseier.com - RMA
Floor 3, Building A4, Nanshan Zhiyuan
Shenzhen City, 518100, China


Once we receive your return/exchange item we will evaluate its condition and process your refund or exchange the item as requested. If you are seeking an exchange, please indicate the product and color.


*Any Returned Product will be charged a minimum restocking fee of 20%. If the product is not in original condition, missing contents, or in USED condition are subject to minimum 25% Restocking Fee as we can no longer use the item.